February 2019 — March 2021

Digital Transformation Manager

Raabe Klett Oktatási Tanácsadó és Kiadó Kft.

Budapest, Hungary

I guided digital transformation initiatives intended to modernise operational, customer, inventory, and sales processes.

I analysed the publishing company's project delivery, logistics, customer relationship management, inventory, and sales operations to identify where processes needed to be digitised or redesigned.

I researched CRM and e-commerce solutions, matched platform capabilities to the mapped operating model, and worked within budget and maintenance constraints. Workshops and coaching helped departments adopt the new digital framework and establish more consistent working habits.

Key skills

Digital Transformation
CRM and E-commerce
Process Mapping
Workshop Facilitation
Change Management

Outcomes

Created a clearer view of fragmented operational and customer processes
Aligned CRM and e-commerce options with business needs
Supported departments through digital process and behaviour change