People, Plans & Common Sense

Series · 2 notes

Before You Automate

Define the process. Then build the tool.

Power Apps, dashboards, CRMs, and workflows fail when the underlying decision has never been described. This series is about doing that work first.

  1. 01
    Digital Operations & Microsoft 36514 Oct 20255 min

    Before You Build a Dashboard, Decide What Management Should Actually Manage.

    A dashboard is an answer. If nobody can state the question, the dashboard will not save them.

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  2. 02
    Digital Operations & Microsoft 36530 Sept 20256 min

    Why CRM Transformation Fails Before Anyone Opens the CRM.

    The software is rarely the problem. The decision the software is supposed to support has not been made.

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