Notes
Short, practical writing from inside real delivery environments. Pick a pillar to narrow it down, or read the lot in order.
AllDelivery RescueProduct Ownership in the Real WorldBusiness Analysis Without TheatreDigital Operations & Microsoft 365Field Notes from Real Work
Digital Operations & Microsoft 36514 Oct 20255 min
Before You Build a Dashboard, Decide What Management Should Actually Manage.
A dashboard is an answer. If nobody can state the question, the dashboard will not save them.
Read the note→Digital Operations & Microsoft 36530 Sept 20256 min
Why CRM Transformation Fails Before Anyone Opens the CRM.
The software is rarely the problem. The decision the software is supposed to support has not been made.
Read the note→Digital Operations & Microsoft 3659 Sept 20256 min
Excel Is Usually Not the Villain. It Is the Crime Scene.
The spreadsheet survived because nothing replaced it. That is a management story, not a software story.
Read the note→